Ditto customer quality support job|Ditto jobs|work from home
Ditto – Customer Service Quality Executive (Job Description) Job Title : Customer Service Quality Executive Company : Ditto Insurance (Better Capital-backed startup) Work Mode : 100% Remote (Work From Home) Experience Required : 0 to 3 years Location : India (PAN India applicants accepted) ⭐ Role Overview The Customer Service Quality Executive is responsible for monitoring customer interactions, ensuring the quality of service delivered by advisors, and maintaining Ditto’s high customer satisfaction standards. You will analyze calls, provide feedback, and help improve customer communication and support processes. Key Responsibilities 1. Call Monitoring & Review Listen to customer-advisor calls. Evaluate communication quality, accuracy, and professionalism. Identify areas where advisors can improve. 2. Quality Feedback & Coaching Provide clear, structured feedback to service advisors. Highlight mistakes, compliance issues, and customer handling improvements. Help the advisor i...